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GENERAL TERMS AND CONDITIONS OF SALE
1. General Terms and Conditions
These terms and conditions apply to all reservations, bookings and any agreements for accommodation whatsoever entered into by ‘the Guest’ and Hotel Sookie.A contract exists between the Guest and Hotel Sookie once a booking has been accepted by Hotel Sookie; by making a booking, the Guest indicates his/her acceptance of these General Terms and Conditions.
2. Amendment of the General Terms and Conditions
These General Terms and Conditions may be amended at any time and without notice. Before making a booking, we recommend you consult the most recent version on our website.
3. General Terms and Conditions and use of our website
Use of our website is subject to the General Terms and Conditions set out below. By using our website, the Guest acknowledges that he/she is legally bound to these General Terms and Conditions.
All the discount rates advertised are limited offers, subject to availability, and may require a minimum length of stay.
While every effort has been made to ensure the information presented is accurate, Hotel Sookie does not accept any liability for any errors or omissions and reserves the right to change the information about and description of the accommodation listed and its products.
4. Use of the website
The website can only be used by people over the age of 18, who are of legal age to enter into binding contracts.
5. Online bookings and third-party websites
Please note that different general terms and conditions and cancellation policies apply to online bookings made by Booking Agents and other affiliate websites depending on the city, accommodation and type of rate chosen.
Please take the time to read the available rate information carefully before you make an online booking.
6. Payment terms and the credit card payment process
With the exception of Guests who choose the ‘Non-Refundable’ rate, Guests must pay the full balance on arrival using their debit or credit card, verified via the latest ‘chip and PIN’ technology.
Guests must also pay a security deposit on arrival, either by prior authorisation of payment (pre-authorisation) on his/her card or by cash payment (please refer to the section below on security deposits).
Guests who have chosen our ‘Non-Refundable’ rate receive our best available price at the time of booking. Payment must be made in full at the time of booking. Such payment is not refundable under any circumstances. The Hotel uses Stripe (www.stripe.com) to provide secure online transactions on its official website and cannot be held responsible if a payment is rejected.
As a security measure, Guests who have chosen a ‘Non-Refundable’ rate and those who have booked via a third-party intermediary and paid for their stay in full must also validate a pre-authorisation on their credit or debit card and provide a valid identity document on arrival.
Hotel Sookie accepts all major credit and debit cards (Visa, Mastercard and American Express) and cash in euros only, up to €1,000 per stay.
Hotel Sookie does not take cheques. At the Guest’s request, bank transfers may be accepted provided that all fees are charged to the Guest and the funds are received and confirmed by the Hotel at least 48 hours before the start of the stay.
Hotel Sookie reserves the right to validate a pre-authorisation for credit cards used to secure bookings, corresponding to the amount of the first night’s stay prior to arrival. Hotel Sookie reserves the right to cancel bookings made with rejected or invalid credit cards.
Credit or debit card transactions will be performed at the local exchange rate. Hotel Sookie does not accept any liability for additional fees that may be applied.
7. Cancellations and no shows
Cancellation of a booking will only be effective from the date of receipt.
Cancellations must be submitted by email. You will then be sent a cancellation confirmation. If you do not receive a cancellation confirmation, we may not have received your cancellation request. It is the Guest’s responsibility to ensure that his/her cancellation request has been received.
Cancellations must reach us before midday (local time) two days before the planned check-in date for any booking made via a third-party partner. Booking cancellations made directly on the Hotel’s website must reach us before midday (local time) the day before the planned check-in date. You must keep the cancellation number sent to you.
If the Guest does not arrive or tries to cancel less than 48 hours before the planned check-in date, he/she is considered a ‘no show’ and must pay the total amount, which is non-refundable.
Cancellations are not permitted for the ‘Non-Refundable’ rate as the full cost and any extras were debited at the time of booking. If you cancel for any reason, or you try to change your booking, or you do not arrive on the check-in date, your payment is non-refundable.
The Guest accepts that the above cancellation fees are a fair and true estimate of the loss Hotel Sookie will suffer if a booking is cancelled.
8. Bookings made through other channels
Bookings can be made through other sources, for instance online travel agents, tour operators or other websites that apply different cancellation policies. Please consult your booking confirmation for more information.
9. Hotel Sookie’s relocation policy
While all reasonable efforts have been taken by Hotel Sookie to ensure that bookings made under this agreement can be honoured, we reserve the right to relocate any booking to another accommodation of a similar size and standard in the local area. The Guest acknowledges that Hotel Sookie refuses to accept any responsibility for any loss or damage suffered by or caused to the Guest following the relocation.
10. Changes to the booking at the request of the Guest
If the Guest wishes to change his/her booking (for example, alter the dates of the stay or the accommodation requested), Hotel Sookie does not guarantee it will be able to honour such changes and refuses to accept any liability for any losses, damage or additional expenses that may arise under such circumstances.
While changes are not permitted for the ‘Non-Refundable’ rate, they are permitted for ‘Flexible’ bookings (subject to availability) if the request is made at least 48 hours before the planned check-in date. Additional fees may be applied if the room rate for the new nights is different to that of the original booking. All requests for changes must be made in writing.
11. Identification, security deposits for damages and extras - Payment card pre-authorisation
You will be asked to provide photo ID on arrival.
The beds in the rooms can only accommodate the maximum number of guests indicated in the description, and in accordance with French legislation concerning public access buildings. No additional visitors are permitted. Upon arrival, you must provide the names of all the guests and confirm them when you return to your rooms in the evening. Unfortunately, the names of additional visitors cannot be added after guest registration.
Hotel Sookie reserves the right to take a security deposit on arrival.
A €50 guarantee is required per night and per room occupied in addition to payment for the stay.
Only one payment can be made, and the conduct of the other occupants shall be the responsibility of the person making the payment.
The security deposit covers ancillary items, including, but not limited to, breakages, damage of Hotel property, cleaning costs if the room is left in an unacceptable state of cleanliness, excessive electricity use, and violations of the rules, such as smoking in the rooms or hampering other visitors’ enjoyment of the Hotel. The security deposit can also be used by Management if additional visitors who are not authorised to use the Hotel and its facilities visit the Hotel.
At the end of the stay, if there have been no incidents the pre-authorisation will be lifted in accordance with the policy applied by your bank. The pre-authorisation will typically be lifted within three to ten business days, though some banks may take longer.
Guests should note that no money is transferred at the time with the pre-authorisation system, but it will affect your available balance and spending limits authorised with the card while the pre-authorisation is in place. Hotel Sookie is not responsible for the amount of time taken by credit card providers to lift pre-authorisations.
In the event of disruption to other visitors, or damage suffered by the Hotel, the cost incurred by Hotel Sookie will be withheld from the security deposit taken, and the remaining balance will be returned to the Guest.
If this cost exceeds the security deposit amount, the Guest undertakes to compensate Hotel Sookie for damages and additional cleaning charges or other charges, and undertakes to pay all collection fees, including all legal fees and other expenses.
The Guest hereby gives his/her consent to Hotel Sookie to debit from his/her credit card all reasonable charges incurred that are not covered by the security deposit.
12. Check-in and check-out requirements - Key return
The Guest must comply with the regulations imposed by Hotel Sookie at check-in and check-out. Unless agreed otherwise in advance, rooms are typically available from 3 pm on the day of arrival. If the booking is made online, the Hotel reserves the right to check the identity documents of each occupant. If payment is made online, the Guest must be the holder of the credit card used in his/her name. The Hotel will ask to see the credit card used to place the booking during check-in. In the event of a dispute, the Hotel reserves the right to ask for another means of payment or cancel the booking.
To secure early check-in (before 10 am), the room must be pre-booked from the previous night. If the Guest is a no show under these circumstances, the equivalent of two nights will be charged.
Unless otherwise agreed in advance, all rooms must be vacated and the keys returned by midday on the day of departure. Late check-out can be arranged for the day of departure by prior agreement. Late check-out is subject to additional fees. An additional night’s stay will be charged for all departures after 3 pm.
If the Guest does not appear for check-out formalities before 3 pm on the planned check-out day without prior authorisation, Hotel Sookie reserves the right to remove the Guest’s personal belongings from the room and refuses to accept any liability for any loss of or damage to such belongings.
13. Facilities and services included in the price
All the rooms are fully furnished and equipped with appliances such as a television, minibar, coffee machine and kettle.
Meals and drinks are not included in our product offer unless stated on your booking confirmation.
You must not remove any object or appliance from the room. A list of the objects and services and the corresponding prices is available from the Hotel reception.
All the advertised prices include bed linen, towels and TV and WiFi internet access. The private use of the WiFi is subject to French legislation, IP address recognition and protection. The user is responsible for actions taken using its WiFi access, even if such actions are carried out by a third party.
The advertised price includes a classic hotel service. It includes VAT at the current rate. The tourist tax is not included. It applies to everyone aged 18 and over, and will be collected by the Hotel and indicated on the Guest’s invoice.
14. Liability for damage to or loss of Guest property
Unless an independent body or a Court of Law finds that Hotel Sookie has been negligent, Hotel Sookie shall not be held liable for any personal injury or the loss or damage caused to the property of any Guest or person staying in or visiting the rooms and/or its infrastructure in general.
Hotel Sookie does not provide insurance for personal belongings. Personal belongings kept in the room safe provided for this purpose, where applicable, are stored at the risk of the Guest. Hotel Sookie shall not be held liable in the event of loss or theft.
We strongly recommend that Guests take out travel insurance to protect themselves against such losses.
15. Liability for damage to or loss of property belonging to Hotel Sookie
It is the responsibility of the Guest to take reasonable care of the room and its content during his/her stay at Hotel Sookie.
The room and all its appliances, utensils and furniture and so on must be left clean and tidy at the end of your stay. Failure to do so may result in you being charged.
We remind the Guest to lock the door to the room and to close all doors and windows when he/she leaves.
Excluding normal wear and tear, you are responsible for all damage to the room or its content during your stay, whether this arises due to negligence, wilful misconduct or irresponsible behaviour on your part or the part of people occupying the room or their guests. Management must be informed of any damage immediately.
16. Use of Hotel Sookie and quiet enjoyment of the premises for all visitors
Guests must not engage in any illegal activity in the accommodation.
Guests must not under any circumstances create any kind of problem for other Guests or staff members.
Hotel Sookie authorises the use of its residential property for personal, appropriate and lawful means only.
Hotel Sookie explicitly prohibits anyone other than the people appearing on the official booking document from entering the residential property.
Hotel Sookie and Guests agree that no other right of occupancy arises from use of the Hotel.
Guests are not authorised to re-let or sublet the room to a third party.
Hotel Sookie reserves the right to refuse the Guest entry to the Hotel and the accommodation if, upon arrival, Management has reason to believe that the person is under the effect of drugs or alcohol, is improperly dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
Hotel Sookie applies a strict no-party policy. The maximum number of people per room must not be exceeded and noise levels must not disturb other visitors. Additional fees will be charged to the Guest’s account if it can be proven that a party took place.
The maximum occupancy of the room appears on your booking confirmation.
The Guest must follow all the reasonable rules and procedures in force at the Hotel, including, but not limited to, health and safety procedures and registration requirements.
If, during a stay, Hotel Sookie receives serious complaints about the Guest or the Guest behaves in a way that is detrimental to the enjoyment of the other guests or their guests or the Guest violates the General Terms and Conditions, Hotel Sookie reserves the right to terminate the Guest’s stay without notice and without any obligation to reimburse any amount of money.
17. No-smoking and no-candle policy
All the rooms at Hotel Sookie are no-smoking rooms. You will be charged €250 per stay if you smoke in the room.
The use of candles or naked flames in the room is strictly forbidden.
Any act that risks setting off the safety and detection systems is liable to prosecution.
18. Access to the rooms by Management.
The Management team and its authorised staff members may enter the rooms at any time to inspect them and carry out repairs or maintenance work.
Hotel Sookie promises to make all the reasonable efforts necessary to ensure that the accommodation chosen by the Guest is properly fitted out and of good quality.
If the Guest is dissatisfied, he/she must inform Hotel Sookie of any complaint immediately, at the latest 12 hours after check-in. If Hotel Sookie has not met its promise and cannot correct the problem, Hotel Sookie will choose, at its discretion, to provide you with a replacement room (where available) or refund you part of the amount paid.
The liability of Hotel Sookie shall not under any circumstances exceed the amount paid for the rental period.
20. Child policy
Children under the age of two stay for free.
Small pets may stay in the rooms for an extra charge of 15 euros per night.
Guide dogs are permitted in the establishment.